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Rainbow Serpent Festival 2020 Updated Ticket FAQ

Thank you everyone for your patience while we work through details of our reformatted events and tickets.  Please read this FAQ for further information regarding the new events and requests for refunds.

Due to a bushfire that hit the Rainbow Serpent Festival site on 20th December, Rainbow Serpent Festival 2020 we have unfortunately had to reshuffle our festival this year.

Eventbrite will automatically refund all RSF2020 tickets purchased through the Eventbrite platform. Refunds will be processed this week, please allow 10-14 business days for the funds to appear on your statement. 

This includes people previously requesting no refund or partial refunds. We appreciate some of you were prepared to not request refunds - but now that things have changed so much the best thing to do is to refund everybody and make a fresh start. 

The good news is, Rainbow is taking over the city with an impressive number of the original headline acts you have been looking forward to in venues all around Melbourne. Come together, catch up with old friends, make new ones and get a fix of the Rainbow spirit to tide you over until our Regen Edition of Rainbow over Easter. 

Sun 26th Jan (day party) - Welcome to Rainbow - Atish, bayawaka, Ed Solo, JFB, K+Lab, La fleur, Oona Dahl, Pig & Dan, Saqi, Slynk, Somatoast, Spoonbill, Stickybuds, Tara Brooks, YokoO and more @ Welcome to Thornbury
Sun 26th Jan (night) - Day Din, James Monro, Dekel @ LaDiDa
Sun 26th Jan (night) - John Monkman, Marco Bailey, Ø Phase @ XE54
Sun 26th Jan (night) - Welcome to Rainbow After Dark @ 24 moons, details to be announced
Fri 31st Jan - Rainbow Serpent and Hardware presents: Infected Mushroom @ Chasers
Sat 1st Feb - Rainbow Serpent Boat Party - James Monro, John Monkman, Kasey Taylor

Get your tickets here: https://www.eventbrite.com.au/o/rainbow-serpent-festival-6849409579

Regen Edition Tickets will be on sale soon.

Requests for refunds

Rainbow Serpent Festival 2020 will now be occurring as multiple events. Eventbrite will be automatically refunding your ticket.

You do not need to do anything to process the refunds.

Please note, refunds will only be able to be made to the Eventbrite account holder who purchased the ticket, this is part of Australian consumer law. If you have purchased a ticket directly from someone else, they will need to fill in the form, the refund will go to them and you can liaise with them directly for your portion. Eventbrite and Rainbow Serpent are not privy to any transactions that have occurred outside this platform.

Payment Plan Tickets

Refunds for your ticket is a Payment Plan tickets will be for the full amount of $455 rather than the individual instalments.

My credit card has been updated since I purchased I ticket

Refunds can only be processed to the account used for payment. If your card has been updated but links to the same bank account the refund will process without further action. If you have closed your account, you will need to get in touch with your previous bank to receive the funds via the old bank.

Hard Copy Tickets

Tickets purchased form stores

  • Please email tickets@rainbowserpent.net with Hardcopy Tickets in the subject line and they will facilitate the refund. 

 

Sleepy Hollow

All Sleepy Hollow transactions will automatically be refunded via Eventbrite.

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