2020 Festival Ticket Information
BF = Booking Fee. All prices are in AUD and include GST.
Ticket Registration & Purchase Process
We have made some changes to our ticket purchase process this year so please ensure you read the ticket FAQs below carefully for updated instructions.
Before being able to purchase ANY event ticket this year all customers must complete our Ticket Registration Process.
Early Bird 1 $350+BF [SOLD OUT]
Early Bird 2 $375+BF [SOLD OUT]
General Presale $420+BF
General Presale tickets on sale now
(Limit 4 tickets per customer)
Combo Charter Bus & Festival Ticket $445+BF
(Includes discounted General Presale ticket & Charter Bus Return ticket)
Payment Plan $455+BF (total cost)
Registrations open from Tuesday 16th July to midnight Friday 23rd August. Payments by initial registration and 3 subsequent installments. More info here.
(18+ only. Limit 1 ticket per customer)
(available at all tiers until sold out. Excludes Payment Plan)
Vehicle Pass $30
(Includes $10 refundable recycling deposit)
Charter Bus Return $48+BF
Sign in or create an account on our website.
SMART PHONE VIEW:
Before being able to purchase tickets you need to have an account on our website.
If you already have an account on our website just sign in. If you have forgotten your password please complete a password reset.
Those who have no history with our website or application system will be required to create a new account. Follow the instructions and enter all the required information to create your account.
Once you’ve created your account head to the My Account tab. You may be prompted to update your details on the 'Update My Details' tab. Update details including full name, birthdate, postcode and country.
Then click on the ‘My Tickets’ tab to complete a series of questions revealing the 'Purchase Tickets' button.
These questions are designed to remind and educate rather than single out or ostracise anyone so don’t worry - if you get a question wrong we will give you a hint so you can go back and choose again.
Buy your tickets to Rainbow!
Click on the ‘Buy Now’ button which will link directly to the Eventbrite website. Click on the green ‘Tickets’ button on the Eventbrite website to reveal the tickets available to purchase. This applies to ALL ticket types from Early Birds through to General Presale excluding Payment Plans.
The ‘Purchase Tickets’ button will allow you to either purchase upto 2 x Early Bird tickets -
either 2 x Early Bird 1 tickets
2 x Early Bird 2 tickets -
OR upto 4 x General Presale Tickets.
If purchasing Payment Plan tickets click on the 'PAYMENT PLAN' button after completing the questions. Limit 1 per customer. Visit our Payment Plans page on the website for more information.
If you are aged between 13-17 years old at the time of the event you will need to purchase a ‘YOUTH TICKET’ type and there will be additional steps required to complete both at the time of purchase and before you arrive at the event. These additional steps will require permission from at least one of your parents or guardians and identify a responsible person who will be attending the event together with you. Make sure you enter your correct birth date in your attendee details. It’s important your birthdate matches your ID to avoid being turned back at the gate.
Once you have selected your tickets, click on ‘Checkout’ and you will be taken to the payment information screen, where you will need to enter additional information, such as attendee name as per ID, address, phone number and birthdate as well as any additional questions.
You have a 15 minute window to purchase your tickets. If this window expires you will have to go back and make your ticket selection again.
Once you’ve added in your extra information click on ‘Pay Now’ to complete the transaction. You will then be taken to the ticket confirmation screen and will also receive a confirmation of your purchase via an email from Eventbrite. If you do not receive this email within 24-48 hours of purchasing your tickets to the event, you may have entered your email address incorrectly.
To check this, first try logging into your Eventbrite account. If after logging in with your email address, you cannot see the order under ‘My Tickets’, you will need to contact Eventbrite support here and follow these steps:
- On the Eventbrite website under “What Can We Help You With?” please select “Attending an Event”
- Under “Select A Topic” please select “Tickets & Receipts”
- Under “Tickets & Receipts” please select “Typed wrong email address”
- After the further information window comes up, please select “I still need help” and a contact form will appear.
In this contact form enter your full name, email address (correct one) and the last 4 digits of the credit card you used to purchase which is then used to verify your account and someone from Eventbrite’s support team will be in touch within a couple of business days.
If you are not ready to purchase straight away you won’t have to go through the registration process again; the ‘Purchase Tickets’ link will be saved in your profile until you are ready to purchase.
Don’t delay for too long though! Both rounds of Early Bird tickets are usually sold out within the first few days after going on sale.
Unique Attendee Names
This year we require the details of each individual attendee. In previous years we have allowed an attendee to have their name on multiple tickets and authorise another person to take the second wristband at the gate - that won’t be possible this year. If you don’t know the name of your other guests immediately that’s okay, you can come back and edit your tickets at a later date in your Eventbrite account, but keep in mind you will need to do this before we shut off the ability to update attendee information later in the year.
Purchasing Vehicle Passes
You will need to scroll to the bottom of the eventbrite window to find the vehicle passes. One vehicle pass is required for each vehicle – not each person. You can add a vehicle pass to your cart during this transaction if necessary, or you can come back and purchase a vehicle pass at a later date as they are not restricted by the code unlock function. You may purchase up to 2 x vehicle passes per transaction.
If you are bringing your vehicle to Rainbow Serpent Festival (including cars, motorbikes, RVs and campervans) you will need to purchase a Vehicle Pass to gain entry into the festival.
Vehicle Passes cost $30 including a $10 refundable recycling deposit you can pick up on exchange of recycling neatly bagged at the end of the festival.
You do not need a Vehicle Pass if you are traveling via Rainbow Serpent’s Charter Bus, or public transport/shuttle bus.
If you do not purchase your Vehicle Pass online then you will need to park your car at the gate and purchase one from the box office (this will delay your entry to the event and cause significant delays in the line so we strongly advise you pre-purchase).
Purchasing an e-ticket has advantages. You save on printing, handling and postage charges and if you lose your e-ticket you can simply print it from your email, download it to your phone or tablet device from your Eventbrite account or email, or request a replacement.
To avoid issues when buying E-tickets we strongly recommend NOT TO USE secondary sale websites such as Facebook, Gumtree, eBay, Viagogo etc.
It is your responsibility to ensure you take all the necessary security precautions when buying a ticket. E-tickets are used throughout the world and while we hate to see Rainbow patrons taken advantage of we are not able to replace fraudulent (fake) tickets.
All E-tickets require unique names of each attendee printed on the ticket. We check all E-tickets against ID at the gate and if your name does not match the name on the e-ticket you will be denied entry to the festival. Make sure you bring an officially recognised form of photo ID. We accept driver’s licence, keypass and passports.
There is only one circumstance where an attendee’s name doesn’t need to be on a ticket:
- If you are trans gender or non-binary and do not identify with the name on your license or identification. In this case, please email our ticketing team for information on how to use your license number as the identifier on your e-ticket, and you may use the name you identify with when purchasing tickets.
The Eventbrite account holder (the person who originally purchased the ticket) is able to manage attendee details on your tickets via their Eventbrite account until tickets are sent in early January. Only the Eventbrite account holder can update details. This means that only the person who has purchased the ticket is able to change the attendee name on a ticket in their order. After tickets are sent out the attendee details that appear on the tickets will be final.
Log into your Eventbrite account and follow these instructions to update attendee details
Please do not email firstname.lastname@example.org after the tickets have been sent out in early January as attendee names on tickets are final after this date and we will be unable to change the attendee names for you.
Only the Eventbrite account holder (original purchaser) will receive a confirmation email after purchasing tickets. Please make sure you have received your confirmation email within 24-48 hours of purchasing your tickets online. If you did not receive the confirmation email, please contact Eventbrite Support here immediately as there may be an issue or spelling error with the email you have registered on your account.
All E-tickets will be emailed to attendees whose details are listed in the Eventbrite account in early January. Please ensure all email addresses are spelt correctly before this date.
Please allow two days for the emails to be received and check your junk/spam folder if it is not received.
Once a date has been set for receipt of E-tickets, please check your email account and follow the procedures outlined if you do not have your E-tickets in your inbox. Failure to advise non-receipt of your tickets in an appropriate time frame before the festival commences might mean you don’t receive your tickets in time for the festival. Rainbow Serpent Festival does not accept “I couldn’t locate my E-tickets” as a valid excuse on the gate.
Hard copy physical tickets will be available from the usual outlets sometime later in the year only at the general sale price of $420 +BF.Hard copy physical tickets can only be used for adults 18 and over and will require an additional registration process before the ticket will be validated for entry. We will update this FAQ with outlet locations when hard copy tickets go on sale.
It is your responsibility to keep your hard copy physical ticket safe.
If you lose your hard copy physical ticket or it is damaged in any way (at gate discretion) we cannot replace it and you will need to buy another ticket. Hard copy physical tickets will not be replaced under any circumstances.
All tickets are non-refundable and non-transferrable as per our terms and conditions of sale. If ticket sales reach capacity, you may be able to request a refund for your E-ticket through an official resale platform. More info will be provided if/when this service becomes available.
Your tickets will be sent to you in early January via email. If you are unable to find them check your Eventbrite account via the Eventbrite website, checking the ‘My Tickets’ section. Please print a copy and bring with you to the event.
Follow these instructions to do so
If you have followed these instructions and are still unable to find your e-ticket/s contact email@example.com
Print the pdf e-tickets page sent to your email which contains the unique QR code or download the ticket to a phone or tablet device before you make your way to the festival (there is no reception on site and we cannot ‘download it for you’). Bring the ticket with you to the gate, along with your photo ID.
You have the option to contact firstname.lastname@example.org as we have inclusivity policies which may improve your experience during ticketing/gate processing. We would love to hear from you!
If your volunteer application has been successful the Volunteer Coordinator will contact you in how to access your volunteer ticket which is issued after you have received confirmation.
If you are waiting for confirmation you may wish to purchase a ticket to ensure you don't miss out if your application is unsuccessful.
No. Only full festival tickets are available.
Children 12 years old and under can enter free (no ticket needed) provided they are attending with a parent or guardian (with tickets). Please check back here later in the year. We are introducing a registration for children under 12 years of age.
No. We will however put on a rockin’ party for you! 🙂
Please search through the Eventbrite help desk by clicking here. All of the information you need to know about ticketing will be listed there.
For any ticketing related questions you can contact Eventbrite directly.
- The name printed on the ticket must correspond to the name on the photo ID presented upon entry to the festival and the name in the Eventbrite system.
- We do not recommend the sale &/or purchase of tickets through websites like Facebook, Gumtree, eBay, Viagogo and other online auction sites. Rainbow strongly advises you to only buy tickets from a person you know and trust. Rainbow Serpent Festival cannot be held responsible for tickets that are purchased from unauthorised sellers
- Please be very aware of possible forgeries, particularly if the event is sold out. We cannot stress this enough – only purchase tickets from authorised outlets. If you arrive at the gate with a fake ticket – it will not pass the scanner, you will not be allowed entry, there will be no negotiations or exceptions made.
- If someone is attempting to sell you a printed ticket, even if it has your name on it, this should be treated as extremely suspicious.
- Hard copy physical tickets will be available later in the year through a limited number of retail outlets and authorised agents. Unless you are certain it is a genuine ticket do not take a chance, forgeries will not pass the unique QR code scan at the gate.
If you do not feel 100% secure in the ticket, do not buy it, it is not worth the stress of losing all of your money. You are taking a risk when purchasing from places like Facebook, Gumtree, eBay, Viagogo and other auction sites. We have repeatedly warned people of the dangers of these sites and Rainbow Serpent Festival cannot be held responsible for tickets that are purchased from unauthorised sellers.
Please report any suspicious ticket sellers/incidents to email@example.com